Shipping & Returns
IMPORTANT COVID-19 SHIPPING DELAYS
For the health of our employees and their families, we have reduced our shipping team, which may result in minor delays in shipping your order. Please allow us an extra 24 hours to process and ship your order.
With the daily changing regulations regarding COVID-19, we have chosen to stop all expedited and international orders and shipments until further notice. We do not want to see a package leave and be held in customs for weeks on end, or worse, turned around. We feel this is the best practice to insure a better experience for our customers.
Saver shipping promotions only apply to the continental United States. Saver Shipping methods include USPS Priority Mail, USPS First Class Mail, FedEx Ground Commercial and FedEx Ground Home Delivery. InboardGarage reserves the right to choose any of these shipping methods when Saver Shipping is selected. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Most products will ship within 24 business hours. All express orders need to be placed by 3PM EST. If express order is placed after the 3pm cutoff, the package will be shipped next business day.
We can ship to virtually any address in the world. International orders are shipped via USPS Priority International or USPS Priority Express International. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All prices are listed in US Dollars. InboardGarage does not pay for any customs or import fees. These are strictly the responsibility of the purchaser. Please check with local authorities regarding any fees you may incur upon acceptance of your order before you place your order.
Getting a shipping quote is easy. Just add the item to your cart and click "Go To Cart" on the top of the slide out cart. Once you're viewing your cart with an item in it look to "Shipping & Tax" and click "Estimate". Just fill out the required fields to get pricing and delivery timeframe estimates. If you have any questions regarding pricing, Saturday delivery, etc. please contact us and we will be happy to help!
You may return most new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How To Return An Item
If you need to return an item simply login to your account, go to "Completed" and click on "Return Item(s)". (If you didn't create an account just enter the email address used to place the order and click "Forgot Password" to access your order.) Click the order and select the item(s) that you'd like to return. Once the return request is approved you'll receive an email with an RA# and instructions for shipping your package. We'll notify you via e-mail of your refund once we've received and processed the returned item. Your refund excludes shipping charges. We reserve the right to apply a restocking fee if item is not in original packaging with all labels.
How To Exchange An Item
There are two ways you may process an exchange. The first method is to place a new order and send your original order back for a refund. This will ensure we have the item you need in stock and will also get the new product to you quickly. The second method is to send the item in as an exchange. If you would like to process the item as an exchange login to your account, go to "Completed" and click on "Return Item(s)". (If you didn't create an account just enter the email address used to place the order and click "Forgot Password" to access your order.) Select "Exchange" for the requested action and be sure to specifically note what you would like sent back to you for your exchange. Once the return request is approved you'll receive an email with an RA# and instructions for shipping your package.
InboardGarage does not offer product warranties, but we are happy to help process warranty claims on your behalf. All product warranties are processed through the manufacturer and any decision to replace/repair an item under warranty is at the discretion of the manufacturer. Most warranty issues can be easily resolved via email. Should the manufacturer request the product be returned for them to inspect, you are responsible for any shipping charges that may apply. Replacement items can not be sent out until the original items are received and the manufacturer has deemed the items warrantable.
To begin a warranty send us an email with a few photos of the product defect clearly visible. Be sure to include your first and last name, order number, and a description of the defect.
Address All Returns To:
4155 32nd Avenue
Hudsonville, MI 49426
If you need assistance or have any questions please contact us.